Terms, Conditions and Venue Requirements

Please read the following carefully. All business is conducted in accordance with these Terms, Conditions and Venue Requirements. By booking a course the client is deemed to have read and accepted these. Clients are asked to make their delegates aware of the sections on Fitness to attend, Dress code, Health, Safety, Equal Opportunities and Requalifier courses:

 

 

 

Course fees

 

Course fees are payable in full, in advance or by arrangement at time of course delivery with a cheque to the course tutor. We accept payment by cheque or BACS only. Credit and debit cards are not accepted. The 'client' is understood to be the buyer and is the person or organisation booking the course: we do not invoice third parties. If the clients payment system requires 'Approved Supplier' status, Purchase Order numbers (or similar) it is the clients responsibility to ensure all arrangements are made in advance of the course. We will invoice at time of course booking: we cannot invoice after a course has taken place and do not extend credit unless specifically agreed in advance, in writing. Monies outstanding beyond agreed terms will be recovered with interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to cancel any course booking if fees remain outstanding and where no alternative payment arrangements have been made 14 days prior to course start date. All prices quoted are subject to change without notice.

 

 

 

Course cancellation or postponement

 

The clients written or electronic booking is confirmation of course dates and timings. Late cancellation or postponement of a course by the client represents a loss of income to us as it is unlikely that we can secure replacement work at short notice and are still obliged to pay tutor fees. Because work is based on geographical location, cancellation can also affect other bookings, accommodation and travel plans. We ask that clients do not arrange courses until they are reasonably certain of having sufficient numbers to make the course viable. Cancellations or postponements received 14 days or less before course start date will still attract 100% fee.

 

 

 

Certificates

 

Course fee includes cost of 1 x certificate per delegate. Extra certificates are available at a cost of £5.00 (incl VAT) each. Certificates are the property of the client who paid for the course and will not be posted to individual course delegates. Certificates will not be sent until course fees have been paid in full. Certificates can be issued on completion of the course if delegate names have been submitted to us in advance and payment has been made in advance or at time of course delivery.

 

 

 

Fitness to attend

 

The Health and Safety Executive requires that first aiders should have the ability to cope with stressful and physically demanding emergency procedures.  Delegates with medical ailments are not obliged to divulge these to the tutor but are asked not to place themselves in any situations of discomfort, pain or to undertake any practice likely to aggravate an existing condition.  Clients are asked to advise their delegates that anyone not able to carry out the practical skills will not be able to receive certification as a first aider.

Dress code, Health, Safety and Equal Opportunities

 

 

First Aid at Work Requalifier courses

 

Delegates attending 2 day First Aid at Work Requalifier courses must be in possession of a First Aid at Work certificate which is no more than 28 days past the original 3 year expiry date.

 

 

 

Force Majeur

ABC First Aid Ltd cannot be held liable for costs arising from a booking not met by us due to circumstances beyond our control such as adverse weather or travel conditions, vehicle failure, personal injury/illness, etc. If such a situation arises, ABC First Aid Ltd will offer alternative dates and if these are not acceptable, course fees will be refunded. ABC First Aid Ltd will not be liable for any difference in fees if the client opts for the services of another training provider.

 

Venue requirements

 

Please read the following carefully. The terms of our HSE approval requires that training is conducted in a suitable environment and by booking a course you are understood to have met all venue requirements. If you anticipate difficulty with any of these, please contact us in advance to discuss. We will not deliver training in unsuitable locations or where a client has not made reasonable efforts to ensure the smooth operation of the course. Failure to provide a suitable venue or make adequate arrangements on the day will result in immediate cancellation of the course in which case the full course fee will still be payable.

 

• The training room must be big enough to accommodate the number of students, with sufficient seating and adequate clear floor space for practical elements (resuscitation, recovery positions, etc).  Desks are not necessary but if present should be cleared to the side of the room. Clearing of desks and re-arranging classrooms must be done by the client before the course.

• Floor must be carpeted (clean) or suitable mats provided by the client. Delegates having to lie on hard, cold or bare floors can be uncomfortable, dirty and possibly dangerous.

• Training room must have adequate heating, ventilation and lighting.  Windows should have screens or blinds so that delegates are not disturbed and so that projector picture is visible during daylight.

• Venue must have adequate, clean toilet facilities for both sexes.

• Tea/coffee/refreshments must be provided by the client. Time is not allocated in the program for delegates to go off-site to obtain these.

• A representative of the client must be available to meet the trainer, advise delegates of health, safety and welfare arrangements and take care of local issues.  We will provide the mobile telephone number of the trainer and will require a contact telephone number at the venue. 

• Our trainers bring a laptop pc, projector and an extension lead.  Clients are asked to provide a table for these, electricity supply and a screen or suitable white blank wall to project onto. Course handouts are provided but delegates may wish to bring a notepad and pen. 

• Parking is required at the venue for the whole duration of the course.  Cost of external car parking is not included in the course fee and time is not allocated in the program for unloading/loading at the venue followed by off-site parking. We cannot operate courses at locations where parking is only available on meter.

• Clients should be mindful when arranging venues that first aid equipment and training manikins are bulky and awkward to carry up stairs and over long distances.  We understand that training rooms cannot necessarily be next door to the car park.  However, if access is difficult, limited or restricted we expect that all reasonable assistance is provided by the client: a trolley, a lift if stairs involved, access passes, assistance with Security, assistance carrying kit, etc. 

PLEASE CONTACT US BEFORE BOOKING A COURSE IF YOU ARE UNCLEAR REGARDING ANY OF THE ABOVE - WE WILL NOT DELIVER TRAINING IN UNSUITABLE CIRCUMSTANCES AND WILL PURSUE THE FULL COURSE FEE IF A COURSE IS CANCELLED DUE TO FAILURE TO COMPLY.